General 911 Information

What is 9-1-1?

Nine - one- one is the number most people in the U.S. Call to get help in a police, fire or medical emergency. A 9-1-1 call goes over a dedicated phone line to the 9-1-1 Public Safety Answering Point (PSAP). The trained personnel sends help to the location of the emergency.

      What is Enhanced 9-1-1?Enhanced 9-1-1, or E9-1-1 is a system which routes an emergency call to a PSAP, and automatically displays the caller's phone number and address. The 9-1-1 dispatcher will ask the caller to verify the address of the emergency and the callers phone number. This verification process is critical in ensuring we send the appropriate help to the correct location.

         Phase II Wireless?
Phase II wireless allows the cell phone call to route to a PSAP and may also show the dispatcher the address of the cell tower supporting the cell call and the latitude and longitude of the caller's location. The dispatcher then can place the latitude and longitude and a map located in the dispatch center and get an approximate location of the caller. This is not an exact location just an approximate location of where the caller could be at. Different cell companies provide a different level of accuracy. In order to help us find you in an emergency please remember to answer all of the dispatchers questions and when trying to pinpoint your location if you call from a cell phone, please be prepared to give landmarks if needed.

     Who Pays for 9-1-1?

Every traditional phone line, cellular phone line , and voice over internet phone providers pay a small monthly fee for 9-1-1. In Larimer County our surcharge is $.45 per month per line. Larimer County has the 3rd lowest surcharge in the state

  When should you use 9-1-1?

9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from law enforcement, fire, or medical. If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 dispatcher determine if you need emergency assistance.

DO NOT CALL 9-1-1:
  • for information
  • for directory assistance
  • when you're bored and just want to talk
  • for paying tickets
  • for asking if someone was arrested
  • for your pet
  • as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.